FAQs


Customize Sizes ?

Clients can choose their size from our size chart or provide custom measurements. In case they opt for custom measurements, accurate measurements of the following are required: shoulders, bust, waist and hips.
Please note that these must be ready garment measurements. Alterations of custom sizes will not be possible if the size provided by the client is inaccurate. However, a fabric of 2” will be provided inside all the garments.

Alterations & Adjustments ?

For custom sized dresses, the dress can be altered once without charge if it's not to the customer's liking provided no extra material is needed and the alteration of the dress is possible. Delivery charges will be borne by the customer. 
If further alteration's are required then the customer will be billed an alteration fee depending on the dress. 
If there is a mistake in the measurement's of the dress by Shiza Ahmed Label then there will be no charge to customer for shipping or alteration's for local orders.

Expedited Delivery ?

If the dress is needed before the dispatch date communicated on the order page, please message us directly. It may be possible to get the delivery and production expedited for an extra charge. 

Custom Designed Outfits & Group Outfits ?

We design custom outfit's for any occasion and budget. we can also design custom themed dresses for a group of people for any occasion. 
Please get in touch with us to know more. 

Payments

What are my options for paying online?

What are the payment options for International customers?

I want to pay through COD (Cash On Delivery), What should I do?

I am having problems paying online, Who should I contact?

Can I change my Payment Method after Ordering?

Our Stores

Our Karachi Studio

I am not based in Karachi, How can I see the outfits in person?

How do I return or exchange Items bought in-store?